Shipping policy
Shipping Policy
At Cloud 9 Comfort, we want your order to arrive safely and as quickly as possible. Here's everything you need to know about our shipping.
Free Shipping
Enjoy free shipping on all orders over $350 — no code needed, automatically applied at checkout.
Shipping Rates
We calculate shipping based on your delivery location and the size of your order.
Metro Areas (Sydney, Melbourne, Brisbane, Perth, Adelaide and surrounding suburbs)
- All sizes: Free
Regional Areas
- Small items: $19
- Medium items (play mats): $39
- Bulky items: $79
Remote Areas
- Small items: $29
- Medium items: $59
- Bulky items: $119
Your shipping rate will be calculated automatically at checkout based on your postcode.
Delivery Timeframes
- Metro: 2–5 business days
- Regional: 4–8 business days
- Remote: 7–14 business days
Timeframes are estimates and may vary during peak periods.
Order Processing
Orders are processed within 1–2 business days. You'll receive a confirmation email with tracking details once your order has been dispatched.
Tracking Your Order
Once dispatched, you'll receive an email with your tracking number. You can use this to monitor your delivery progress.
Questions?
If you have any questions about your delivery, please contact us at hello@cloud9comfort.com.au and we'll be happy to help.
