FAQs

What materials are used in the making of your play mats?

Our premium Cloud9 Comfort Play Mats feature a blend of high-grade, eco-friendly materials including natural rubber, TPE , and other sustainable materials.

This carefully curated combination of materials creates the perfect balance of plush comfort and long-lasting durability, while maintaining our strict safety standards.

Each component is selected not only for its premium quality but also for its ability to withstand daily use while keeping your little one safe and comfortable.

How do I clean and maintain my play mat?

Keep your Cloud9 Comfort Play Mat in great condition with simple daily care. Clean spills and marks by gently wiping the surface with a soft, damp cloth and mild detergent. For the longevity of your mat, we recommend:

• Regular airing after use to prevent moisture retention
• Avoiding harsh cleaning products that could compromise the mat's surface
• Spot cleaning promptly to maintain its appearance

The gentle cleaning approach ensures your mat stays fresh and hygienic while preserving its premium quality and comfort. Regular maintenance will extend the life of your mat and keep it looking as good as new.

You can learn more via our Care Guide.

Are your mats slip-resistant?

Yes, each Cloud9 Comfort Play Mat features a non-slip base that keeps it securely in place during play. This safety feature ensures the mat stays firmly positioned on any floor surface, providing a stable foundation for your little one's crawling, rolling, and early steps.

You can have complete peace of mind knowing your baby's play area will remain secure, even during the most active playtime sessions. It also provides grip and safety during your workouts or yoga sessions.

Are your play mats non-toxic?

Yes, sustainability is at the core of our brand. Our Cloud9 Comfort Play Mats are made from eco-friendly materials and are free from harmful chemicals.

Every Cloud9 Comfort Play Mat is crafted using eco-friendly materials that are not only safe for your family but also better for our planet.

How do I store my play mat?

To maintain your Cloud9 Comfort Play Mat's premium quality and extend its lifespan, proper storage is essential.

We recommend:

• Gently rolling your mat rather than folding to prevent permanent creasing
• Storing in a cool, dry place away from direct sunlight
• Ensuring the mat is clean and completely dry before storage

Are your baby play mats safe for newborns and free from toxins?

Absolutely. Your baby's safety is our highest priority. Our Cloud9 Comfort Play Mats meet the stringent requirements of Australian and New Zealand safety standards through comprehensive testing that covers:

• Physical and mechanical safety properties
• Flammability resistance
• Absence of harmful substances and chemicals
• Zero heavy metals and phthalates

We understand that parents need complete confidence in their baby's play surface. That's why each mat undergoes thorough safety assessments before reaching your home. From newborns to toddlers, our non-toxic mats provide a secure environment for every stage of your child's development.

Do the play mats come with a warranty?

Yes, all our Cloud9 Comfort Play Mats come with a one-year warranty against manufacturing defects. This warranty reflects our commitment to quality and durability.

For additional peace of mind, we also provide responsive customer support to address any concerns throughout your play mat's lifetime.

What is OEKO-TEX certification, and why is it important?

OEKO-TEX Standard 100 is an international certification system that validates product safety through independent testing.

This certification demonstrates our commitment to providing safe, high-quality products that meet strict global health and environmental standards, giving you confidence in your family's wellbeing.

Can I use your play mat outdoors?

While our Cloud9 Comfort Play Mats are designed primarily for indoor use, they can be used outdoors temporarily on clean, dry surfaces.

To maintain your mat's quality:

• Avoid extended exposure to direct sunlight
• Bring indoors after each outdoor use
• Ensure thorough cleaning after outdoor activities
• Protect from prolonged moisture exposure

Do the play mats provide adequate support for adults?

Absolutely! The Cloud9 Comfort Play Mats are designed for all ages. It provides a plush, supportive surface for relaxation, reading, yoga, or playtime.

Can I use your play mats on carpeted floors?

Yes, our Cloud9 Comfort Play Mats work perfectly on carpeted floors. The non-slip resistance base stays firmly in place, providing a safe and stable surface for your little one on most surfaces.

Are your play mats waterproof?

Our Cloud9 Comfort Play Mats are water-resistant but not fully waterproof. Spills can be wiped away easily, but avoid submerging the play mat in water.

Can I use my NDIS plan to purchase a Cloud9 Comfort Play Mat?

Yes, you can! While we are not a registered NDIS provider, participants with self-managed or plan-managed NDIS plans can purchase our products. We provide invoices for easy reimbursement or payment processing. For more information visit our NDIS page.