FAQs
What materials are used in the making of your mats?
What materials are used in the making of your mats?
Our Cloud 9 Comfort Mats are made from premium materials that ensure durability, comfort, and style. They are crafted with non-toxic, eco-friendly foam and are OEKO-TEX Standard 100 certified for safety.
How do I clean and maintain my mat?
How do I clean and maintain my mat?
To clean your mat, simply wipe it down with a damp cloth and a mild detergent. Avoid using harsh chemicals as they can damage the mat's surface. For regular maintenance, it's recommended to air out your mat after each use to prevent any moisture buildup. Check out our care guide Here.
Are your mats slip-resistant?
Are your mats slip-resistant?
Yes, our mats are designed with a non-slip surface to provide maximum grip and safety during your workouts or yoga sessions.
Are the mats Non-Toxic?
Are the mats Non-Toxic?
Yes, sustainability is at the core of our brand. Our mats are made from Non-Toxic materials and are free from harmful chemicals.
How do I store my mat?
How do I store my mat?
It's best to roll up your mat and store it in a cool, dry place. Avoid folding the mat as it can create creases.
Are your baby mats safe for newborns and free from toxins?
Are your baby mats safe for newborns and free from toxins?
Absolutely! Our baby mats have undergone extensive safety testing according to Australian/New Zealand standards. They have been rigorously assessed for mechanical and physical properties, flammability, and presence of harmful elements or chemicals, including heavy metals and phthalates. We're proud to confirm that our mats are non-toxic and safe for all ages, including newborns, ensuring peace of mind for parents.
Do the mats come with a warranty?
Do the mats come with a warranty?
Yes, all our mats come with a one-year warranty against manufacturing defects.
What is OEKO-TEX certification, and why is it important?
What is OEKO-TEX certification, and why is it important?
OEKO-TEX Standard 100 is an international certification ensuring that every component of the product has been tested for harmful substances. It guarantees that our mats are safe for your family and meet high health and environmental standards.
Can I use the mat outdoors?
Can I use the mat outdoors?
Our mats are designed primarily for indoor use. If using outdoors temporarily, ensure they are placed on a clean, dry surface and brought back indoors to avoid prolonged exposure to moisture and sunlight.
Do the mats provide adequate support for adults?
Do the mats provide adequate support for adults?
Absolutely! The Cloud 9 Comfort Mat is designed for all ages. It provides a plush, supportive surface for relaxation, yoga, or playtime.
Can I use your mats on carpeted floors?
Can I use your mats on carpeted floors?
Yes, our mats work perfectly on carpeted floors. The slip-resistant base ensures stability on most surfaces.
Are the mats waterproof?
Are the mats waterproof?
Our mats are water-resistant but not fully waterproof. Spills can be wiped away easily, but avoid submerging the mat in water.
Can I use my NDIS plan to purchase a Cloud 9 Comfort Mat?
Can I use my NDIS plan to purchase a Cloud 9 Comfort Mat?
Yes, you can! While we are not a registered NDIS provider, participants with self-managed or plan-managed NDIS plans can purchase our products. We provide invoices for easy reimbursement or payment processing. Check out our NDIS page here.