FAQ
Mats
What materials are used in the making of your mats?
Our mats are made from high-quality, eco-friendly materials that ensure durability and comfort. We use a combination of natural rubber, TPE, and other sustainable materials.
How do I clean and maintain my mat?
To clean your mat, simply wipe it down with a damp cloth and a mild detergent. Avoid using harsh chemicals as they can damage the mat's surface. For regular maintenance, it's recommended to air out your mat after each use to prevent any moisture buildup.
Are your mats slip-resistant?
Yes, our mats are designed with a non-slip surface to provide maximum grip and safety during your workouts or yoga sessions.
Are the mats Non-Toxic?
Yes, sustainability is at the core of our brand. Our mats are made from non-toxic materials and are free from harmful chemicals.
How do I store my mat?
It's best to roll up your mat and store it in a cool, dry place. Avoid folding the mat as it can create creases.
Are your baby mats safe for newborns and free from toxins?
Absolutely! Our baby mats have undergone extensive safety testing according to Australian/New Zealand standards. They have been rigorously assessed for mechanical and physical properties, flammability, and presence of harmful elements or chemicals, including heavy metals and phthalates. We're proud to confirm that our mats are non-toxic and safe for all ages, including newborns, ensuring peace of mind for parents.
Do the mats come with a warranty?
Yes, all our mats come with a one-year warranty against manufacturing defects.
Ball Pits
What certifications does the ball pit have?
The foam ball pit is CE certified, and the fabric cover meets OEKO-TEX Standard 100 — meaning it’s been tested and certified free from harmful substances.
Are the balls safe for babies and toddlers?
Yes — the 150 included balls are made from BPA-free, non-toxic LDPE plastic, so they’re soft, safe, and perfect for little hands.
What age is this suitable for?
Our ball pit is ideal for babies and toddlers aged 6 months to 4 years. Always supervise play, especially for children under 3.
Is the cover removable and washable?
Yes! The cover is removable and machine washable. Just unzip, wash on a gentle cold cycle, and air dry to keep it fresh and clean.
How many balls are included?
Each ball pit comes with 150 BPA-free LDPE balls—perfectly sized for little hands to grab, toss, and roll.
Does it arrive assembled?
Yes! It comes fully formed—just open, add the balls, and let the fun begin. Please note it does arrive vac sealed, so it can take a little for the foam to settle into shape!
Do the Ball Pits come with a warranty?
Yes, all our Ball Pits come with a one-year warranty against manufacturing defects.
Foam Climber
How many pieces are included in the set?
The set includes 4 foam pieces (wedge, steps, block, and curve) and 3 slipcovers, which fit easily over the shaped pieces for a seamless look and soft-touch finish.
What age is this suitable for?
It’s designed for babies and toddlers aged 6 months and up. Always supervise play for safety.
Are the covers removable and washable?
Yes! The slipcovers are removable and feature zippers for easy removal. You can machine wash them on a gentle cycle to keep them fresh and clean.
What material is used for the foam and covers?
The foam is made from high-resilience polyurethane, and the covers are made of soft PU leather that’s durable, gentle, and easy to wipe or wash.
How do I assemble the set?
Simply unzip the covers, insert the foam shapes with the correct side facing down (as shown in the diagram), and zip shut. Each piece is labeled to help you match the right slipcover. Please Note: Your playset may arrive with the foam slightly misshaped or compressed due to vacuum packaging. This is completely normal. Simply allow 48–72 hours for the foam to fully expand. Gently massaging or reshaping the foam can help it settle faster into its proper shape.
Can the set be rearranged?
Absolutely! The modular design allows your little one to explore endless configurations—build ramps, slides, mini obstacle courses and more.
Is this safe for hardwood or tile floors?
Yes – the foam base is lightweight yet sturdy, and we recommend using it over a play mat or soft surface for extra cushioning on harder floors.
Foam Blocks (12)
How many pieces are included in the set?
The set includes a set of 12x12, 12 Foam blocks — designed for endless play and building fun.
What age are these blocks suitable for?
They’re perfect for toddlers and young kids aged 6 months and up — always with supervision of course!
Are the covers removable and washable?
Yes! The slipcovers are removable and feature zippers for easy removal. You can machine wash them on a gentle cycle to keep them fresh and clean..
Are the blocks safe for rough play?
Yep! They’re made with soft foam that’s firm enough to support climbing, but gentle if your little one takes a tumble.
Can I clean the blocks easily?
Definitely. Just wipe them down with a damp cloth — the covers are soft but easy to keep clean.
Do the blocks stay in place or slide around?
They’re lightweight and easy to move around, but the fabric helps grip most surfaces well. You can also place them on a play mat for extra grip.
Can I use these with other soft play pieces?
Absolutely! They’re designed to mix and match with other soft play items such as our foam climber or Rainbow stacker — all the same look and feel.
Rainbow Stacker
What age is the Rainbow Soft Play set suitable for?
The set is perfect for babies and toddlers aged 6 months and up. It’s designed to support early development and imaginative play.
Is the foam safe for young children?
Yes! We use soft, lightweight, high-resilience foam that’s non-toxic and safe for everyday use by little ones.
Can I clean the Rainbow Soft Play set?
Absolutely — the surface is easy to wipe down with a damp cloth. For bigger messes, the covers are removable and machine-washable.
Will it slip or slide on floors?
Each piece includes a slip-resistant base to help it stay in place during active play. For extra stability, use it on a play mat or rug.
How many pieces are in the set?
The Rainbow Soft Play includes three modular pieces that can be used together or separately for endless play possibilities
How do I assemble the set?
Simply unzip the covers, insert the foam shapes with the correct side facing down (as shown in the diagram), and zip shut. Each piece is labeled to help you match the right slipcover. Please Note: Your playset may arrive with the foam slightly misshaped or compressed due to vacuum packaging. This is completely normal. Simply allow 48–72 hours for the foam to fully expand. Gently massaging or reshaping the foam can help it settle faster into its proper shape.
Can I use these with other soft play pieces?
Definitely! It’s designed to complement our play mats and ball pits for a complete soft play setup at home.
10-Piece Modular Couch
Is the couch easy to assemble?
Our foldable kids’ sofa is designed for toddlers and young children, generally from around 3 years old up to 6 years. It’s the perfect size for little ones to lounge, read, or nap.
What pieces are included in the set?
Yes! The cover is fully removable and machine washable. Simply unzip, pop it in the wash on a gentle cycle, and air dry for best results.
Is the fabric washable?
The sofa is filled with soft yet supportive foam, giving your child a comfy and safe space to sit, stretch, or nap.
What is it made from?
Yes – it’s super lightweight and easy to fold out or tuck back in, encouraging independence and fun at the same time!
Where is it made?
Absolutely. All fabrics are soft, breathable, and made from child-safe, non-toxic materials.
Is it safe for kids?
Yes, it arrives ready to go! Just unbox it and it’s good to use — no setup needed. Your sofa will arrive vacuum-packed for ease of shipping, so please allow 24–48 hours for the foam to fully expand and for the fabric to smooth out.
Does the kids couch come with a warranty?
Definitely! It’s lightweight and easy to carry, making it great for playdates, sleepovers, or just moving from the bedroom to the lounge.
Foldable Sofa
What age is this suitable for?
Our foldable kids’ sofa is designed for toddlers and young children, generally from around 3 years old up to 6 years. It’s the perfect size for little ones to lounge, read, or nap.
Is the cover removable and washable?
Yes! The cover is fully removable and machine washable. Simply unzip, pop it in the wash on a gentle cycle, and air dry for best results.
What’s inside the sofa?
The sofa is filled with soft yet supportive foam, giving your child a comfy and safe space to sit, stretch, or nap.
Can my child fold and unfold it on their own?
Yes – it’s super lightweight and easy to fold out or tuck back in, encouraging independence and fun at the same time!
Is the fabric safe for kids?
Absolutely. All fabrics are soft, breathable, and made from child-safe, non-toxic materials.
Does it come fully assembled?
Yes, it arrives ready to go! Just unbox it and it’s good to use — no setup needed. Your sofa will arrive vacuum-packed for ease of shipping, so please allow 24–48 hours for the foam to fully expand and for the fabric to smooth out.
Can I travel with it or move it from room to room?
Definitely! It’s lightweight and easy to carry, making it great for playdates, sleepovers, or just moving from the bedroom to the lounge.
80L Rolling Bin
What is the capacity of the rolling bins?
The 80L rolling bins have a spacious capacity of 80 liters, making them perfect for organizing household items, toys, clothing, or seasonal decorations.
Are the bins BPA-free?
Yes, the rolling bins are BPA-free and recyclable, ensuring they are safe for your home and environmentally friendly.
Are the bins easy to move?
Absolutely! The bins are equipped with smooth-rolling wheels, making it easy to move them around your home, whether they're full or empty.
Are the bins UV-resistant?
Yes, the bins are UV-resistant, meaning they can handle exposure to sunlight without fading or degrading over time.
What are the dimensions of the bins?
The dimensions of each bin are 65.5 x 46 x 45.1 cm (25.7 x 18.1 x 17.8 inches), providing ample storage space while remaining compact for easy placement.
How do I clean and maintain the rolling bins?
To clean the bins, simply wipe them down with a soft cloth dampened in water and a mild detergent or soap. Avoid using harsh chemicals to maintain their quality
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
We accept returns within 30 days of delivery as long as the item is unused, in its original condition and packaging.
Simply contact us and we’ll walk you through the process.
Do you offer refunds?
Yes. Once your return is received and inspected, we’ll process your refund back to your original payment method.
Shipping costs aren’t refundable, and we don’t accept returns for change-of-mind on sale items.
What if my item arrives damaged or faulty?
We’ll replace it right away.
Just email us photos of the issue within 7 days of receiving your order and our team will organise a replacement or resolution.
Can I exchange my item?
Yes. If you want a different size or colour, we’re happy to help as long as the original item is unused and in its original packaging.
You’ll just need to cover the return shipping.
What if my order hasn’t arrived?
Orders usually ship within the timeframe listed during checkout.
If your parcel is delayed, lost or stuck in transit, contact us and we’ll follow up with the courier.
I received the wrong item — what should I do?
Let us know and we’ll fix it immediately.
We’ll send out the correct item and organise the return of the incorrect one.
Do you ship overseas?
Right now we ship Australia-wide only.
Get in touch
Have questions about your order, or a general enquiry?
